|
East
Coast Ashtrays Terms & Conditions of Business
NONE
OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
Terms
updated 9th January 2006
Making
A Purchase
Making
a purchase couldn't be easier. Just browse our catalogue and click on any items
that you wish to buy and put them into the shopping cart. After you have
finished your selection, click on "Checkout" and you will be asked for
the few details that we need to be able to satisfy the order. We try to ensure
that all items on the website are in stock although inevitably sometimes we do
run out of stock of some items. When we sell out of a product we will either
remove it from the website or mark it on the website as "awaiting
stock".
If
in the exceptional circumstance that we take your order for an item, but run out
of stock prior to your order being dispatched, we will backorder for you. We
will endeavor to email you with the option to cancel your order if you would
rather not wait.
We
accept payment via Pay Pal
We
trade in Euros EU.
Cards
keyed online are automatically debited at the time of purchase.
Please
note that all purchases must be made online using our website. We cannot accept
orders received by post. You may only place orders and make communications with
us in English, and all contracts concluded between us will be in English.
Shipping
And Handling
The
website knows the weight of your order and the shipping destination. There is
flat rate shipping applied to the three shipping zones of Ireland, Great Britain
and the rest of Europe. The cost of these is based upon the national carrier and
includes postal insurance as standard.
Cancelling
an Order
Under
the EC Distance Selling Directive, you have the right to cancel the contract for
your purchase within 7 working days commencing the day after the date that the
items were delivered. You do not need to give us any reason for cancelling your
contract, nor will you have to pay any penalty.
To
cancel a contract, write "Cancel Contract" on the back of the invoice.
Package the items securely and send them to us with the invoice within 7 working
days commencing the day after the date that the items were delivered. We request
that you email us at
returns@eastcoastashtrays.ie
to tell us that you are returning goods before you send them and we will issue
with delivery address and shipping details.
We
recommend that you use a recorded-delivery service. Note that you will be
responsible for the costs of returning the goods to us unless we delivered the
item to you in error.
When we receive the goods with the notice of your cancellation of this order, we
will refund the relevant part of the purchase price for that item.
Once
you have notified us that you are cancelling your contract, any sum debited to
us from your credit card will be re-credited to your account as soon as possible
and in any event within 30 days of your order, provided that the goods in
question are returned by you and received by us in the condition they were in
when delivered to you. If you do not return the goods delivered to you or do not
pay the costs of delivery, we shall be entitled to deduct the direct costs of
recovering the goods from the amount to be re-credited to you.
Cancellation
by East Coast Ashtrays
We
reserve the right to cancel the contract between us if:-
a)
we have insufficient stock to deliver the goods you have ordered,
b) we do not deliver to your area, or
c) one or more of the goods you have ordered was listed at an incorrect price
due to a typographical error or an error in the pricing information received by
us from our suppliers.
If
we do cancel your contract we will notify you by e-mail and we will re-credit
your account with any sum deducted by us from your credit card as soon as
possible, but in any event within 30 days of your order. We will not be obliged
to offer any additional compensation for disappointment suffered.
Delivery
Schedule
Your
order will normally be dispatched within 48 hours with the exception of Irish
public holidays.
Note
that cross-border shipments are subject to opening and inspection by customs
authorities.
Events
Beyond our Control
We
shall have no liability to you for any failure to deliver goods you have
ordered, or any delay in doing so or for any damage or defect to goods delivered
that is caused by any event or circumstance beyond our reasonable control
including, without limitation, strikes, lock-outs and other industrial disputes,
breakdown of systems or network access, flood, fire, explosion or accident.
Liability
If
the goods we deliver are not what you ordered or are damaged or defective or the
delivery is of an incorrect quantity, we shall have no liability to you unless
you notify us in writing (e.g. by email) at our contact address of the problem
within 10 working days of the delivery of the goods in question.
If
you do not receive goods ordered by you within 30 days of the date on which you
ordered them, we shall have no liability to you unless you notify us in writing
at our contact address of the problem within 40 days of the date on which you
ordered the goods.
If
you notify a problem to us under this condition our only obligation will be, at
your option:-
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or defective, or
c) to refund to you the amount paid by you for the goods in question in whatever
way we choose.
Save
as precluded by law, we will not be liable to you for any indirect or
consequential loss, damage or expenses (including loss of profits, business or
goodwill) howsoever arising out of any problem you notify to us under this
condition and we shall have no liability to pay any money to you by way of
compensation other than to refund to you the amount paid by you for the goods in
question under paragraph c) above.
You
must observe and comply with all applicable regulations and legislation,
including obtaining all necessary customs, import or other permits to purchase
goods from our site. The importation or exportation of certain of our goods to
you may be prohibited by certain national laws. We make no representation and
accept no liability in respect of the export or import of the goods you
purchased.
Notwithstanding
the foregoing, nothing in these terms and conditions is intended to limit any
rights you might have as a consumer under applicable local law or other
statutory rights that may not be excluded nor in any way to exclude or limit our
liability to you for any death or personal injury resulting from our negligence.
Tax
Charges
For
orders made from within the European Union, 21.0.% Irish VAT is added. Our Irish
VAT registration number is IE9558554M. Any other taxes or import duties will be
the responsibility of the purchaser.
Guarantee
on products we sell
We
guarantee your satisfaction. All of our products come with a 30 day no quibble
guarantee.
All products also carry a minimum of 1 year's warranty against failure and
defects under reasonable operating conditions. This does not affect your
statutory rights as a consumer.
Complaints
Procedure
In
the unlikely event that you have a complaint concerning an order through East
Coast Ashtrays, then please e-mail us at complaints@eastcoastashtrays.ie
We
will acknowledge receipt of your email within 1 working day. A senior manager at
East Coast Ashtrays will personally deal with your complaint and you will be
kept informed during all stages of the complaints procedure.
Privacy
Policy
East
Coast Ashtrays are committed to protecting your privacy.
Information
we collect about you.
We
collect information about you for 2 reasons: firstly, to process and deliver
your order and secondly, to provide you with the best possible service. We will
not e-mail you except in connection with your current order or query unless you
are subscribed to our mailing list. We will not supply any of your details to
any third party in the future except for the purposes of debt recovery, unless
required by law. The type of information we will collect about you includes:
your name, address, phone number, email address, goods ordered etc.
Returns
Policy
We
offer all our customers a 30-day no quibble money-back guarantee on all our
products.
All products also carry a minimum of 1 year's warranty against failure and
defects under reasonable operating conditions. This does not affect your
statutory rights as a consumer.
If
you are not satisfied with your item, you can return it. If you wish to return a
product, please e-mail us at returns@eastcoastashtryas.ie
to let us know what you'd like to send back. We will reply requesting all
the details we need to fulfil your request. We can then issue a returns
authorisation number and instructions on how to complete the return.
Remittance
Terms
All
goods remain the property of East Coast Ashtrays until paid for.
Invalidity
If
any part of these terms and conditions is unenforceable (including any provision
in which we exclude our liability to you) the enforceability of any other part
of these conditions will not be affected.
Governing
Law
This
contract between us shall be governed by and interpreted in accordance with
Irish law and the Irish courts shall have jurisdiction to resolve any disputes
between us.
General
Jurisdiction Disclaimer
This
site is targeted at residents of the European Economic Area. If you are not a
resident of the European Economic Area do not use this site. In listing your
place of residence and delivery address in our order form, you are representing
to us that you are a resident of the European Economic Area. This is a
representation on which we rely prior to accepting your offer to purchase our
advertised goods and services.
Contact Information
Electronic mail
General Information: info@eastcoastashtrays.ie
Sales: sales@eastcoastashtrays.ie
Customer Support: info@eastcoastashtrays.ie
|
